Shipping & delivery

Where do you deliver to?

We deliver to Germany, Austria, France, Italy, Spain, the Netherlands, Luxembourg and Poland. Unfortunately, we cannot deliver to islands.
How much does delivery cost?

Delivery is free to all the countries we ship to.
When will my order arrive?

Orders within Germany usually arrive within 1–3 working days; orders to our other delivery countries within 5–7 days.
Where can I check the status of my order?

Once your order has shipped, you'll receive a tracking number by email so you can follow your order at any time.
Can I change my delivery address after ordering?

Please contact us as soon as possible via our contact form.
What should I do if my order arrives damaged?

Please contact us as soon as possible via our contact form.

Returns & refunds

How much does a return cost?

Returns are free. You can try our products for 100 days and send them back free of charge if you're not happy.
How do I return a product?

You can easily request your return in our returns portal.
I bought my product on Amazon – how do I return it?

Please request the return directly via Amazon.
Are any products excluded from returns?

No, all our products can be returned.
What warranty applies?

As a consumer, you are entitled to all statutory warranty rights. For purchases made as a business (B2B), a shortened period of one year applies. Find out more in our terms and conditions (in German).

Can't find the answer to your question?

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    Email

    You can also send us an email via our contact form.
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    Phone

    You can reach us Monday to Friday from 9 am to 3 pm (German time) on +49 8232 8088322.